Site Operations Engineer

TL;DR

Site Operations Engineer: Ensuring the reliability, availability, and performance of the hirify.global platform by serving as the first line of engineering response for production issues. Focus on diagnosing and resolving issues, improving operational processes, and partnering with engineering teams to maintain platform stability and customer satisfaction.

Location: Must be based in Chicago, Illinois

Salary: $118,000 to $140,000

Company

hirify.global builds software that allows litigation professionals to filter millions of documents down to those most important to their case using advanced techniques and artificial intelligence.

What you will do

• Respond to automated alerts and Customer Support escalations related to production issues.
• Investigate and troubleshoot application and system issues impacting customers.
• Resolve issues within scope or escalate to the appropriate engineering team when deeper investigation is required.
• Act as the liaison between Engineering and Customer Support to ensure clear communication and timely resolution of customer-impacting issues.
• Document investigation steps, resolutions, and troubleshooting workflows for recurring issues.
• Collaborate with software engineers to diagnose root causes of production issues.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
• 3+ years of experience in software engineering, support engineering, DevOps, or site reliability roles.
• Experience troubleshooting production systems in a cloud-based environment.
• Experience working with cross-functional engineering and support teams.
• Strong troubleshooting and analytical problem-solving skills.
• Strong communication skills with the ability to explain technical issues to both technical and non-technical stakeholders.

Nice to have

• Experience with Ruby or Ruby on Rails applications.
• Familiarity with cloud environments (AWS or GCP).
• Experience working with monitoring, logging, and alerting platforms (e.g., Datadog, Kibana, PagerDuty).
• Familiarity with background job and queue processing systems (e.g., Sidekiq).

Culture & Benefits

• Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA).
• Paid vacation, sick, and personal days.
• Access to onsite gym and recreational area at our Chicago office.
• Friendly, collaborative, in-office work environment with ample opportunity for professional development.
• 401k match program.