It Support Analyst

TL;DR

IT Support Analyst: Providing technical support and resolving hardware, software, and access issues for teams in Mexico City with an accent on device onboarding, user access management, and ticket workflows. Focus on maintaining IT documentation, managing hardware inventory, and supporting day-to-day office operations.

Location: Office, Mexico City

Company

hirify.global is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

What you will do

• Provide onsite support for hardware, software, and connectivity issues.
• Manage device onboarding and offboarding using MDM tools and Apple Business Manager.
• Administer Okta for user lifecycle management and group configurations.
• Support and troubleshoot core SaaS tools including Google Workspace, Slack, Zoom, Notion, and Jira ITSM.
• Maintain IT documentation and manage hardware inventory.
• Coordinate IT onboarding for new hires, including laptops and access setup.

Requirements

• 2+ years of hands-on experience managing employee onboarding and offboarding across hardware and systems, while independently supporting onsite IT operations.
• Familiarity with tools such as Okta, Google Workspace, Slack, Zoom, Notion, and ticketing systems.
• Strong track record of ticket resolution and appropriate escalation.
• Detail-oriented with experience maintaining documentation and tracking inventory.
• Willingness to support broader office operations, including packages, seating, and People team needs.

Nice to have

• Experience with Kandji, Apple Business Manager, and/or Okta administration.
• Experience managing IT hardware inventory and asset logistics.
• Background in hybrid IT and facilities or office operations roles.
• Experience coordinating with external vendors such as WeWork.
• Proactive mindset with a track record of improving processes, creating documentation, or automating tasks.

Culture & Benefits

• Driven by a shared mission to help customers unlock their full revenue potential.
• Invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.
• Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed.
• Encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.