Deposit Analyst (Fintech)

TL;DR

Deposit Analyst (Fintech): Supporting the origination and management of hirify.global savings products while providing customer support with an accent on handling deposit tasks and resolving customer issues. Focus on developing product knowledge, proposing process improvements, and leveraging AI tools.

Location: Onsite in Manchester, UK

Company

hirify.global empowers the UK’s most ambitious businesses by providing lending and savings products.

What you will do

• Support the origination and in-life management of hirify.global savings products.
• Handle a wide range of deposit tasks to support customers with their accounts.
• Deliver excellent customer service, resolving customer incidents or changes.
• Propose process improvements after building subject matter expertise.
• Contribute to ad-hoc projects and collaborate cross-functionally.
• Maintain strong process controls to minimise risk.

Requirements

• Candidates with 1-2 years relevant experience may find this role particularly a good fit.
• Experience in providing strong customer service via telephone and email (desired but not essential).
• Strong communication skills, confident in handling phone calls with UK-based customers.
• Positive attitude, approach, and clarity of thought.
• Problem solving mindset critical.
• Organisation and time management skills essential.

Culture & Benefits

• 25 days holidays.
• Personalised benefits.
• Subsidised Private Medical Insurance with Bupa.
• Enhanced maternity and paternity leave.
• Wellbeing and social events.
• Support causes that matter to you through volunteering time off.