Technical Support Engineer

TL;DR

Technical Support Engineer: Providing technical support, configuration, and troubleshooting for the hirify.global platform for B2B clients with an accent on technical analysis of reported problems and defining resolution plans. Focus on interacting with engineers, collaborating with other teams, and communicating with clients via chat, email, and calls.

Company

hirify.global is a leading full-cycle verification platform that enables scalable compliance.

What you will do

• Provide technical support, configuration, and troubleshooting for the hirify.global platform for B2B clients.
• Perform technical analysis of reported problems and define plans for resolving them.
• Interact with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborate with other teams to answer clients’ technical questions, acting as a liaison between the client and internal hirify.global resources.
• Communicate with clients using chat, email, and outbound calls.

Requirements

• Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
• Basic understanding of networking, web, API requests, and SQL.
• Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
• Willingness to provide excellent support service.

Nice to have

• Experience with debugging network requests using the browser’s console.
• Familiarity with Postman or practical experience with API troubleshooting.
• Proficiency in Mandarin language.
• Hands-on experience in technical support for web or mobile applications.

Culture & Benefits

• Remote-first, trust-based culture. Work from the place that works best for you.
• True flexibility. Adjust your working hours when needed, as long as your day stays productive and in sync with the team.
• Extra time off, including your birthday as a holiday, 10 personal days each year, and seven sick days without paperwork.
• Clear goals, open feedback and personal development plans.
• Team offsites a few times a year, fully covered.
• Friendly by design.

Hiring process

• TA screening.
• Hiring Manager Interview.