TL;DR

Technical Support Consultant (HTML/API): Delivering professional technical assistance for global SaaS, software, and hardware products with an accent on web application troubleshooting, API integration diagnostics, and code interpretation. Focus on resolving complex technical issues, collaborating with engineering teams, and ensuring customer satisfaction through clear, methodical communication.

Location: Remote

%hirify_global% is a global leader in Intelligent Support-as-a-Service, partnering with industry leaders to provide secure, multilingual technical support across diverse sectors.

What you will do

Deliver high-quality technical support via email and chat channels.
Troubleshoot web-based application issues including frontend display and backend behavior.
Interpret and read JavaScript code to diagnose and explain issues to users.
Explain complex API request and response concepts to non-technical users.
Escalate critical technical problems to internal product and engineering teams.
Proactively contribute to the improvement of documentation and internal support processes.

Requirements

English proficiency at C1 level (written and spoken) is mandatory.
1–2 years of proven professional experience in a technical support role.
Ability to read and understand HTML and JavaScript.
Solid understanding of how APIs function.
Problem-solving mindset and ability to work independently.
Personal computer with at least 8GB RAM and stable internet connection.

Culture & Benefits

Flexible work schedule and fully remote environment.
Compensation in USD.
Supportive leadership with a strong focus on professional development.
International multicultural team culture.
Referral bonus program for recommending new team members.
Health policy and commitment to a positive work-life balance.