Technical Support Engineer (Payments Platform)

TL;DR

Technical Support Engineer (Payments Platform): Investigating complex technical and integration issues at the heart of a payments platform, driving solutions that impact thousands of users with an accent on APIs, logs, and system behavior. Focus on resolving incidents, supporting integrations, and building strong relationships with internal teams and external partners.

Location: Kraków

Company

hirify.global is a company working at the heart of payments platform, investigating complex issues, and driving solutions that impact thousands of users.

What you will do

• Act as the go-to escalation point for complex technical and integration issues.
• Dive deep into APIs, logs, and system behavior to identify root causes.
• Work closely with Product, Engineering, and Support teams to resolve incidents.
• Own and manage L3 tickets (Jira / Azure DevOps) end-to-end.
• Support integrations, releases, and product improvements.
• Build strong relationships with internal teams and external partners.

Requirements

• Experience in Technical Support / IT Operations (2+ years).
• Strong understanding of APIs (REST, gRPC) and system integrations.
• Knowledge of databases (PostgreSQL, MS SQL).
• Experience with monitoring tools (Datadog, ELK).
• Ability to investigate, analyse, and communicate complex issues clearly.
• Exposure to cloud platforms (AWS, Azure, GCP).

Nice to have

• Experience with payments, EPOS, gateways, or acquirers.

Culture & Benefits

• Work on a modern payments platform with real-world impact.
• Kafeteria MyBenefit.
• KUP.
• Additional private medical care.
• Day off for your birthday.
• Pizza Tuesday.
• Integration meetings.