Senior Support Engineer (AI)

TL;DR

Senior Support Engineer (AI): Troubleshooting and resolving complex technical issues for a workflow orchestration platform with an accent on API integration, containerized environments, and Node.js-based automations. Focus on scaling support functions through documentation, building internal playbooks, and collaborating with engineering to improve product reliability.

Location: Must be based in Europe (Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Germany, Greece, Ireland, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, or United Kingdom). Visa sponsorship is available for Germany; elsewhere, you must have existing right to work.

Company

hirify.global is a leading open-source workflow orchestration platform for AI, backed by a global community of developers and major investors.

What you will do

• Provide expert technical support across tickets, chat, and community forums.
• Diagnose and troubleshoot complex issues related to hirify.global workflows, integrations, and performance.
• Collaborate with Engineering and Product teams to escalate and resolve critical product bugs.
• Create and maintain high-quality documentation, FAQs, and internal troubleshooting playbooks.
• Identify systemic product issues and propose enhancements to improve user experience and reliability.
• Contribute to the broader developer community by sharing best practices and answering technical queries.

Requirements

• Must be based in Europe.
• Minimum 5+ years of experience in technical support or customer-facing engineering.
• Strong proficiency in debugging APIs, webhooks, authentication flows, and networking fundamentals.
• Solid experience with JavaScript, Node.js, and containerized environments like Docker.
• Proven ability to troubleshoot complex production environments and drive systemic improvements.
• Strong written and verbal communication skills in English.

Nice to have

• Experience with workflow automation tools like Zapier, Make, or Airflow.
• Familiarity with observability tools such as Grafana, Datadog, or Prometheus.
• Knowledge of authentication protocols including OAuth2, OIDC, SAML, and JWT.

Culture & Benefits

• Competitive compensation package including equity ownership.
• Remote-first environment with regular team off-sites.
• Generous leave policy: 30 days of vacation in Europe plus local public holidays.
• Annual learning budget of €1,000 for courses, books, or professional coaching.
• Unlimited AI budget for tools to boost productivity.
• Commitment to an ambitious,kind culture with a focus on diversity and inclusion.