Lifecycle Service Desk Analyst (Fintech)

TL;DR

Lifecycle Service Desk Analyst (Fintech): Supporting and delivering critical account lifecycle processes in a fast-paced environment with an accent on quality, efficiency, and compliance. Focus on leveraging AI-enabled tools to optimize workflows and ensuring accurate, timely task completion within an agile team.

Location: Must be based in or able to work from Barcelona, Poland, or Cyprus.

Company

hirify.global is a European fintech startup building an all-in-one financial B2B platform that integrates banking, accounting, and invoicing for entrepreneurs.

What you will do

• Manage and execute critical account lifecycle processes to ensure quality and compliance.
• Collaborate with team leads and process owners to adapt to evolving business requirements.
• Utilize modern tools and AI assistants to streamline service desk operations.
• Maintain operational efficiency and contribute to process optimization.
• Support leadership in refining workflows and task management.

Requirements

• Proven experience in a service desk or operational support role within a tech-driven environment.
• Fluency in English is required for daily operations.
• Must be physically located in or authorized to work in Barcelona, Poland, or Cyprus.
• Strong attention to detail with a focus on regulatory compliance.
• Ability to thrive in an agile team and adapt quickly to shifting business needs.

Culture & Benefits

• Work in a rapidly growing, well-funded European startup environment.
• Exposure to cutting-edge fintech products and AI-integrated workflows.
• Focus on innovation, research-driven decision-making, and swift implementation.
• Opportunity for career progression into senior analyst roles and leadership support.