Onboarding Specialist

TL;DR

Onboarding Specialist (Medtech): Supporting medical practices in onboarding and integrating with a healthcare SaaS platform with an accent on client engagement and data integrity. Focus on managing onboarding processes, coordinating with account teams, and optimizing client success within the US market.

Location: Remote within the United States only

Company

hirify.global connects healthcare providers with life sciences experts through a software platform that powers educational exchanges to improve patient care.

What you will do

• Conduct registration calls guiding medical practices through onboarding and platform navigation.
• Set up and manage office accounts, maintaining data integrity in Salesforce and Outreach.
• Present and activate new platform features for customers.
• Collaborate with Account Management to optimize client engagement strategies.
• Participate in special projects and provide feedback to improve services and scaling.

Requirements

• Location: Must be based in the United States and work remotely within the US.
• 2+ years experience in client onboarding or implementation, preferably in healthcare or pharmaceutical industries.
• Familiarity with SaaS platforms, Salesforce, Outreach, and video conferencing tools.
• BA/BS degree or equivalent practical experience.
• Strong communication, multitasking, and organizational skills.
• Ability to work independently and collaboratively with a results-driven mindset.

Culture & Benefits

• Competitive salary with comprehensive medical, vision, and dental coverage fully paid by the company.
• 401k matching and company contributions to HSA.
• Flexible PTO and 100% paid parental leave with additional post-parental support.
• Work from anywhere within the US with a supportive and inclusive environment.
• Charitable donation matching and disability and life insurance coverage.