Customer Experience Operations Specialist

TL;DR

Customer Experience Operations Specialist: Supporting customer experience strategy and operational efficiency through the administration and configuration of the CX technology stack with an accent on data-driven insights and cross-functional collaboration. Focus on identifying trends, designing custom workflows, and implementing scalable solutions to improve overall CX team performance.

Location: Must be based in Canada. Flexible arrangement with the option to work full-time in the Toronto office, hybrid, or entirely remotely.

Compensation: $63,750 – $86,250 CAD per year.

Company

hirify.global provides a data-driven platform that empowers finance teams to plan and grow through collaboration and innovative software tools.

What you will do

• Serve as a trusted advisor to the CX team by supporting strategy and operations development.
• Administer, configure, and maintain the CX technology stack.
• Generate and analyze data to improve speed, quality, and effectiveness across customer-facing teams.
• Identify operational gaps and lead initiatives to implement custom workflows and reporting solutions.
• Collaborate with cross-functional partners in Finance, Product, and Marketing to ensure operational cohesion.
• Address routine internal team requests and drive the successful resolution of complex operational issues.

Requirements

• Must be based in Canada.
• 4+ years of professional experience supporting customer-facing teams in operational roles.
• Strong analytical skills with proficiency in Microsoft Excel and reporting tools.
• Hands-on experience with CX technologies such as Salesforce or Zendesk.
• Proven ability to manage shifting priorities and meet deadlines in a fast-paced environment.
• Strong communication skills and the ability to foster positive stakeholder relationships.

Culture & Benefits

• Comprehensive total rewards packages with yearly reviews.
• Employee Stock Option Program and retirement savings/401k matching.
• Professional development programs and education subsidies for continuous learning.
• Extensive health and dental plans, including a free Headspace subscription for mental wellness.
• Flexible work culture with options for remote, hybrid, or office-based work.
• AI-forward environment with opportunities to champion innovative automation solutions.