Helpdesk Analyst

TL;DR

Helpdesk Analyst: Providing day-to-day desktop and application support for internal customers in the Austin office and remote users with an accent on troubleshooting hardware and software issues. Focus on maintaining the IT knowledge base and collaborating with other IT teams to resolve cross-functional issues.

Location: Austin, Texas

Company

hirify.global is a people-first company enriching the lives of the people they serve by helping customers accelerate business transformation with simple, powerful, and secure solutions.

What you will do

• Provide desktop and application support for internal customers in the Austin office and remote users.
• Monitor, triage, and resolve incidents and requests in the IT ticketing system.
• Install, configure, image, and re-image company PCs, tablets, and mobile devices according to IT standards and security baselines.
• Perform user account administration in Active Directory, Azure AD, and other enterprise applications.
• Maintain and contribute to the IT knowledge base.
• Collaborate with other IT teams to resolve cross-functional issues.

Requirements

• Solid experience supporting Windows endpoints and macOS.
• Strong Microsoft 365 / Office skills.
• Basic understanding of network fundamentals (DNS, DHCP, VPN, Wi‑Fi troubleshooting).
• Experience with an enterprise ticketing / ITSM platform.
• Experience with user provisioning and access management (Active Directory / Azure AD, group membership, basic security concepts).

Nice to have

• Prior experience in a global, multi-site IT environment supporting both office-based and remote employees.
• Exposure to Zoom or similar collaboration/telephony platforms, and modern endpoint management tools.
• Familiarity with ITIL concepts and working in an incident / request / change management framework.
• Industry certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus.

Culture & Benefits

• Modern tech stack: M365, Zoom, Intune/JAMF, Azure AD, SaaS tools, contact center, etc.
• Clear progression into senior analyst / engineering tracks; lots of chances to learn by working with network, systems, security, and app teams.
• Austin HQ, hybrid, tight-knit IT org that knows end‑user experience matters.
• You’re supporting colleagues at a well-known infrastructure software company.