Technical Solutions Specialist

TL;DR

Technical Solutions Specialist (SaaS): Provide escalated technical support and troubleshooting for Aspire software platform with an accent on client issue resolution, report design, and cross-departmental collaboration. Focus on testing software fixes, mentoring support specialists, and ensuring SLA compliance in a hybrid work environment.

Location: St. Louis, MO, USA or Remote (USA only) with a hybrid work model of 4 days onsite and 1 day remote per week

Company

Leading SaaS provider for landscaping, commercial cleaning, pest control, and lawn care industries, part of the hirify.global family since 2021.

What you will do

• Provide escalated technical support and troubleshoot client issues with clear documentation
• Collaborate closely with development and client services teams on escalated issues
• Design and create custom reports and monthly reporting for clients and internal teams
• Test software bug fixes and enhancements before client release
• Mentor and train AspireCare specialists on advanced system concepts
• Manage ticket prioritization, resolution, and communication with clients

Requirements

• Location: Must be based in the USA or able to work remotely within the USA
• Bachelor’s degree or equivalent experience
• Minimum 2 years client-facing or account management experience
• Experience with report writing tools, SQL, and relational databases
• Preferred knowledge of Atlassian JIRA, C#, HTML, VBA scripting, and AI tools
• Strong analytical, problem-solving, teamwork, and communication skills

Culture & Benefits

• Flexible time off and comprehensive onboarding with leadership training
• Company-paid medical, dental, vision, FSA, HSA, 401k match, and telehealth memberships
• Parental leave, fertility services support, surrogacy, adoption reimbursement, and maternity support
• Inclusive culture encouraging diversity and individuality