Compliance Operations Manager (Fintech)

TL;DR

Compliance Operations Manager (Fintech): Leading a team to ensure the platform remains secure by reducing EDD case handling times and improving agent efficiency with an accent on optimizing and automating user review processes. Focus on analyzing, mapping, and re-engineering complex operational workflows to drive measurable efficiency gains.

Location: Amsterdam, Istanbul, Sofia. After 3 months in-office, work 2 days remote, 3 days in-office weekly.

Company

hirify.global is reshaping how people around the world experience financial freedom.

What you will do

• Reduce EDD case handling times and improve overall agent efficiency by implementing necessary improvements to processes, tools, and reporting.
• Achieve and maintain backlog-free operations by optimizing and automating user review processes.
• Create a smooth and clear experience for both users and employees involved in the review processes by mapping out the EDD process, identifying painful inefficiencies, and proposing ways to eliminate, simplify, or automate them.

Requirements

• Demonstrated experience in leading, coaching, and developing high-performing operational teams to consistently achieve and surpass ambitious targets.
• Deep, hands-on expertise in KYC, AML, and EDD principles, acquired within a financial or similarly regulated industry.
• A proven track record of leveraging AI and automation to significantly enhance the efficiency and scalability of operational processes.
• Exceptional analytical and problem-solving capabilities, with a talent for diagnosing root causes and designing effective, scalable solutions.
• Proven success in analyzing, mapping, and re-engineering complex operational workflows to drive measurable efficiency gains.
• English: C1+ required for ensuring clarity and collaboration within a global team environment.

Culture & Benefits

• Great, international colleagues who share your mindset
• Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• hirify.global Academy and €1500 annual learning budget
• Massive discount with Urban Sports Club for your wellbeing (in the Netherlands) and Multisport gym card for your health and wellbeing (in Turkey)
• Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
• Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices) (In Turkey and Netherlands)