Platform Owner, Servicenow, Global (Data Center)

TL;DR

Platform Owner, ServiceNow (Data Center): Own all ServiceNow platform decisions related to Data Center Operations, focusing on operational workflows design, governance, prioritization, and evolution. Focus on governed, scalable, and reliable operational workflows, a clearly prioritized enhancement roadmap, and a trusted ServiceNow platform.

Location: Remote - US

Salary: $130,000 - $140,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)

Company

hirify.global Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises.

What you will do

• Act as the end‑to‑end Product Owner for ServiceNow operational capabilities supporting Data Center Operations.
• Own the vision, roadmap, and long‑term evolution of ServiceNow for Data Center Operations, Facilities, and Technical Platform Services.
• Own governance for all operational platform decisions, including workflow design, module usage, and data standards.
• Identify new operational capabilities and continuous improvement opportunities in partnership with Operations leadership.
• Own and manage the operational enhancement backlog.
• Act as a trusted advisor to Data Center Operations and Facilities leadership.

Requirements

• 7+ years of experience in ServiceNow Product Owner, Business Analyst, or Platform Lead roles.
• Deep, hands‑on expertise with ServiceNow FSM, TPSM, and ITSM modules.
• Experience supporting data center operations or infrastructure‑based services.
• Proven ability to work independently with minimal daily instruction in complex environments.

Nice to have

• Experience supporting global or multi‑site data center environments.
• Familiarity with CSDM and operational CMDB models.
• ServiceNow certifications such as CSA and CIS (ITSM, FSM, TPSM).

Culture & Benefits

• Operate with No Ego and No Arrogance, building each other up and supporting one another.
• Find joy in the work and each other, actively seeking opportunities to inject fun into what is done.
• Hard and efficient work is rewarded with an above market total compensation package.
• Offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
• Additional benefits include recognition, training and development, and the knowledge that the contribution adds value to the company and community.