Customer Support Analyst (Fintech)

TL;DR

Customer Support Analyst (Fintech): Providing expert technical support and managing successful relationships with venture capital clients through phone and email channels with an accent on equity, finance, and platform expertise. Focus on resolving complex software queries, identifying user patterns, and maintaining high-quality documentation in Salesforce.

Location: Rio de Janeiro, Brazil

Company

hirify.global is a leading equity management and ERP platform for private markets, connecting 65,000+ companies globally through software purpose-built for venture capital and private equity.

What you will do

• Provide timely and accurate solutions to inbound customer requests via phone and email.
• Maintain detailed documentation of customer interactions in Salesforce to improve product feedback.
• Triage incoming requests to identify trends and potential systemic issues.
• Conduct product demonstrations and educational webinars for customers.
• Collaborate across teams to share knowledge, contribute to documentation, and provide mentorship.

Requirements

• English proficiency: Advanced/Fluent (C1+ required for verbal and written communication)
• Professional experience in a client-facing or customer service role within a SaaS environment.
• Strong problem-solving skills and ability to remain composed under pressure.
• Proficiency in Excel and ability to articulate technical or financial concepts clearly.
• Commitment to data security and professional service standards.

Nice to have

• Background in equity management, finance, or venture capital.
• Experience with complex SaaS product support.

Culture & Benefits

• Collaborative team environment focused on solving problems for global private markets.
• Opportunities for professional growth within a mission-driven organization.
• Focus on data security, professional excellence, and teamwork.

Hiring process

• Initial phone interview to discuss background and role alignment.
• Written technical assessment.
• Final stage consisting of formal panel interviews covering different competencies.