Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the customer lifecycle from onboarding through renewals, developing trusted relationships to promote retention, and facilitating the adoption of new features. Focus on driving positive customer outcomes, collaborating with cross-functional teams, and addressing customer needs effectively.

Location: Remote (Dallas, Texas, United States)

Company

hirify.global is passionate about creating better work experiences and offers a flexible work culture.

What you will do

• Own the customer experience, including adoption, value, satisfaction, and retention.
• Conduct regular check-in meetings to ensure smooth software operation and identify challenges.
• Drive subscription renewal and expansion processes.
• Collaborate with sales and marketing teams for expansion opportunities and customer references.
• Promote awareness of new releases and features, providing insights and analytics for maximum adoption.
• Serve as the customer advocate, facilitating open discussions and resolving questions.

Requirements

• 3-5 years of experience in business development, account management, or sales with a focus on customer support and retention.
• Experience in the computer software industry, preferably SaaS.
• Excellent communication and interpersonal skills, with the ability to multitask.
• Self-motivated and proactive with innovative ideas for customer loyalty and adoption.
• Familiarity with Salesforce.
• Technically inclined and able to train customers on software changes.

Nice to have

• A degree in Business, Computer Science/Information Technology, or a related discipline.

Culture & Benefits

• Competitive salaries, medical, dental, and vision coverage, disability coverage, and employer-paid life insurance.
• Mental health resources, a 401(k) plan, and a fully paid parental leave program.
• Generous PTO, flexible work schedules, and remote work opportunities.
• Paid company holidays and hirify.global Quiet Fridays (no non-essential internal meetings).
• A casual dress work environment.