IT Support Engineer (Education)

TL;DR

IT Support Engineer (Education): Providing 1st and 2nd line support for educational institutions with an accent on Microsoft 365, networking, and server troubleshooting. Focus on resolving complex technical issues, maintaining infrastructure documentation, and ensuring high-quality service delivery across school environments.

Location: Must be onsite five days per week in Ramsgate, UK

Salary: £30,000–£33,000 per annum

Company

IT consultancy firm providing services to a variety of industries across the UK.

What you will do

• Resolve escalated technical issues across infrastructure, cloud, networking, and applications
• Diagnose, troubleshoot, and implement configuration changes within customer environments
• Manage incidents in accordance with SLAs and best practices
• Maintain accurate ticketing, documentation, and knowledge base articles
• Support projects alongside senior engineers and solutions teams
• Identify recurring issues and contribute to service and process improvements

Requirements

• Must be based in or able to commute to Ramsgate
• Prior experience in a school environment with understanding of safeguarding and data protection
• Significant knowledge of Microsoft operating systems, virtualization, networking, and hardware
• Proven track record of diagnosing and resolving complex technical issues in a live environment
• Strong understanding of ITIL principles and service management

Nice to have

• Experience supporting and mentoring junior engineers or apprentices

Culture & Benefits

• Fantastic training opportunities
• Access to the latest certifications in the field
• Career growth and development support