Senior Support Engineer (Kubernetes)

TL;DR

Senior Support Engineer (Kubernetes): Resolving complex customer issues for enterprise open-source solutions with an accent on Kubernetes infrastructure, container orchestration, and system troubleshooting. Focus on providing high-level technical guidance, contributing to product documentation, and collaborating with development teams to ensure platform reliability.

Location: Must be based in Spain, Bulgaria, or the Czech Republic (Hybrid or Remote).

Company

hirify.global is a global leader in secure, enterprise-grade open source solutions, empowering organizations to innovate across data centers, cloud, and edge environments.

What you will do

• Solve customer inquiries via telephone, email, and live chat channels.
• Apply advanced troubleshooting techniques to identify and resolve root causes of Kubernetes-related issues.
• Collaborate with development teams to address product defects and align on technical goals.
• Create and maintain technical content for the knowledge base.
• Develop and refine support tooling to improve efficiency for colleagues and customers.

Requirements

• Must be located in Spain, Bulgaria, or the Czech Republic.
• Demonstrable experience working with Kubernetes in Linux or Windows environments.
• Hands-on troubleshooting experience in a technical support or equivalent engineering role.
• Strong proficiency in Linux systems, scripting, and debugging.
• Working knowledge of Terraform, Ansible, and Git.
• Effective written and verbal communication skills for technical documentation and customer interaction.

Nice to have

• Experience with managed Kubernetes services like EKS, AKS, or GKE.
• Familiarity with container management platforms such as Rancher, OpenShift, or Tanzu.
• Previous experience with ticketing systems like Salesforce or Jira.

Culture & Benefits

• Flexible working options including home-based or office-based setups.
• Generous time-off policy to support work-life balance and recharge.
• Paid volunteer day to support personal social causes.
• Global community culture that values diverse perspectives and open-source collaboration.
• Opportunities for international travel and team collaboration.