Lead Site Reliability Engineer

TL;DR

Lead Site Reliability Engineer (System Engineering): Manage and support cloud and hosted web-based applications with an accent on operational stability, incident resolution, and continuous process improvement. Focus on supporting multi-cloud environments, container orchestration, and disaster recovery tasks.

Location: Remote from Mexico

Company

hirify.global is a leading global analytics software company serving businesses in over 100 countries, specializing in big data analytics, AI, and machine learning.

What you will do

• Support full stack of Public Cloud, Private Cloud, and hosted web applications.
• Drive incident resolution and manage operational stability following best practices.
• Enhance support processes to prevent recurring problems.
• Implement and perform disaster recovery tasks on supported applications.
• Contribute to continuous improvement of operational procedures.

Requirements

• Location: Must be based in Mexico with ability to work remotely.
• Strong problem-solving and analytical skills.
• Excellent English communication skills (minimum B2 level).
• Experience with RedHat Enterprise Linux, AWS cloud services, Docker, Kubernetes, and observability tools like Kibana, Splunk, Prometheus.
• Knowledge of networking, storage management, LDAP, and ITIL standards.
• Willingness to work shifts from Thursday to Monday.

Culture & Benefits

• Inclusive culture reflecting core values: ownership, customer delight, and respect.
• Opportunities for professional development and learning.
• Competitive compensation and benefits programs.
• People-first work environment promoting work-life balance and social interaction.