Incident Management Analyst (Fintech)

TL;DR

Incident Management Analyst (Fintech): Monitoring and supervising the performance of local payment partners with an accent on detecting downtimes and ensuring urgent escalation according to established procedures. Focus on providing efficient resolution support and reporting technical incidents to both internal and external stakeholders.

Location: Hybrid, must be based in Barcelona or Madrid, Spain

Company

hirify.global is a global payments processor helping merchants expand into emerging markets.

What you will do

• Monitor and supervise the performance of local payment partners in real-time.
• Manage technical alerts and communicate with providers to ensure prompt issue resolution.
• Adhere to escalation policies to address downtime in an efficient manner.
• Generate internal and external incident reports.
• Maintain a methodical approach to service delivery and incident prioritization.

Requirements

• Bachelor's degree in a technical field completed or in progress.
• Advanced/Fluent English and Spanish proficiency required.
• Ability to remain effective and calm during system downtimes.
• Hands-on experience with SQL and data analysis tools (Kibana, Looker, Coralogix).
• Must be available for flexible scheduling to handle incident support.

Nice to have

• Professional proficiency in Portuguese.

Culture & Benefits

• Flexible work schedules and performance-driven environment.
• Access to Premium Coursera subscription for professional development.
• Free language classes (English, Spanish, or Portuguese).
• Monthly social budget for team bonding activities.
• Global networking opportunities in a team spanning 30+ nationalities.