Senior Technical Account Manager

TL;DR

Senior Technical Account Manager (Product Management): Manage strategic customer accounts and provide technical advisory for hirify.global's cloud management solutions with an accent on Azure Virtual Desktop and VDI environments. Focus on driving adoption, optimizing customer value, and collaborating across sales, product, and engineering teams to ensure customer success.

Location: Remote (United States only)

Salary: $130,000 - $160,000 per year

Company

hirify.global delivers advanced cloud management features on top of Azure Virtual Desktop, Windows 365, and Microsoft Intune to simplify operations and reduce Azure costs.

What you will do

• Own strategic customer accounts as the primary technical contact and advocate for customer success.
• Provide technical advisory and guide customers through implementation and optimization of hirify.global Manager.
• Analyze customer data to identify trends and deliver executive business reviews.
• Collaborate with Sales, Customer Success, and Product teams to mitigate churn and identify growth opportunities.
• Maintain accurate CRM records to support account management and forecasting.

Requirements

• Location: Must be based in the United States and able to work remotely.
• 6–8 years of experience in pre/post-sales account management, technical customer success, or consulting.
• Hands-on experience deploying and optimizing VDI environments, preferably Azure Virtual Desktop.
• Strong technical background in cloud computing and infrastructure.
• Proven ability to build and manage strong customer relationships and lead complex technical projects.
• Excellent communication and presentation skills for technical and executive audiences.

Nice to have

• Senior technical account management or customer success experience with strategic accounts.
• Relevant technical certifications such as Azure, virtualization, or project management.

Culture & Benefits

• Competitive base salary plus commission and stock options.
• Health, welfare, life, disability, and retirement plans (varies by country).
• Unlimited flexible paid time off including birthday off.
• Collaborative team culture.