Vice President of Client Experience

TL;DR

Vice President of Client Experience: Shaping and scaling client journey strategies across the organization with an accent on driving retention, satisfaction, and long-term partnership value. Focus on building cross-functional feedback loops, designing enterprise-wide experience standards, and leading a high-performing team to translate client insights into actionable improvements.

Location: Must be based in the Chicago, IL area

Salary: $220,000–$250,000

Company

hirify.global is a technology-led service provider helping local businesses optimize their marketing, customer engagement, and business growth through a unique blend of AI tools and expert human support.

What you will do

• Define and lead the enterprise-wide client experience vision, roadmap, and journey design.
• Identify patterns in client feedback and translate them into measurable improvements in satisfaction and retention.
• Partner with Sales, Product, Marketing, and Operations to embed client-focused thinking into all business functions.
• Build and scale systems that capture, analyze, and act on client feedback throughout the lifecycle.
• Own key outcomes, including retention, renewal, and client health metrics through robust dashboarding and accountability.
• Lead, coach, and develop a high-performing client experience team to foster a culture of continuous improvement.

Requirements

• Must be based in or able to work from the Chicago, IL area.
• 10+ years of experience leading client experience or customer lifecycle strategy within complex organizations.
• 5+ years of experience managing and developing high-performing CX-focused teams.
• Proven ability to influence senior leadership and drive cross-functional enterprise alignment.
• Deep expertise in operating and improving client-facing functions such as Account Management or Professional Services.
• Strong ability to synthesize complex data into compelling strategic narratives that drive organizational action.

Culture & Benefits

• 100% employer-paid medical, dental, and vision insurance.
• Flexible paid time off policy to support work-life balance.
• Paid parental leave and remote office allowance.
• Professional development courses and regular career growth check-ins via Lattice.
• Collaborative environment valuing a winning mindset, genuine care, and teamwork.