VIP Relationship Manager (Fintech)

TL;DR

VIP Relationship Manager (Fintech): Managing and nurturing high-value client relationships with an accent on delivering premium, white-glove support for OTC crypto transactions. Focus on streamlining operational processes, building robust SOPs, and ensuring consistent service excellence for top-tier Web3 partners.

Location: Remote or hybrid in Barcelona, Spain.

Company

hirify.global is a global fintech platform bridging traditional banking and decentralized finance, enabling seamless access to Web3 for millions of users and top-tier partners.

What you will do

• Serve as the primary point of contact for VIP and OTC clients, ensuring proactive, personalized, and efficient support.
• Collaborate with Compliance, Operations, and Finance teams to facilitate complex transactions and resolve client-facing blockers.
• Design, document, and continuously improve the operational playbooks, SOPs, and workflows for the VIP program.
• Monitor high-value client activity, identifying potential friction points or service gaps before they escalate.
• Track and report on operational KPIs and service quality metrics to inform strategic improvements.
• Maintain precise client records and documentation in accordance with internal quality standards.

Requirements

• 3+ years of experience in relationship management, client services, or customer success roles.
• Strong background in fintech, crypto, payments, or similar highly regulated fast-paced environments.
• Practical experience or deep understanding of OTC trading workflows.
• Demonstrable skill in managing complex client scenarios with professionalism and composure.
• Excellent communication skills for interacting with high-profile clients via various channels.
• Proficiency in using CRM platforms, Excel, and data-tracking dashboards.

Nice to have

• Experience specifically within the Web3 or DeFi sector.
• Proven ability to develop new processes from the ground up in a scaling team.

Culture & Benefits

• Competitive salary with performance-based incentives.
• 22 days annual leave plus 6 company days and bank holidays.
• Comprehensive health insurance plans and extensive benefits program.
• Remote-first culture with global flexibility.
• Access to modern office spaces across 6 countries.
• Professional development, training, and opportunity for initiative ownership.