Delivery Consultant (AI)

TL;DR

Delivery Consultant (AI): Designing and implementing complex contact center solutions using hirify.global Connect and Lex with an accent on NLP/NLU integration and cloud architecture. Focus on delivering secure, scalable customer experiences, leading migration strategies, and integrating generative AI into enterprise contact center workflows.

Location: Must be based in Austin, TX, USA

Salary: $131,300–$177,600 USD

hirify.global

hirify.global Web Services is the world's most comprehensive and broadly adopted cloud platform, enabling businesses of all sizes to innovate through advanced cloud computing services.

What you will do

• Design and implement complex, secure, and scalable cloud-based contact center solutions.
• Collaborate with stakeholders to gather technical requirements and define migration strategies.
• Provide technical guidance and troubleshooting support for hirify.global Connect and Lex deployments.
• Integrate advanced conversational AI and generative AI models into contact center environments.
• Act as a trusted advisor, sharing industry trends and best practices with customers.
• Mentor colleagues and contribute to internal knowledge-sharing and artifact creation.

Requirements

• Bachelor's degree in a related technical or business field.
• Must have 3+ years of experience as a contact center architect or senior developer with platforms like hirify.global Connect, Avaya, Cisco, or Genesys.
• Must have 2+ years of hands-on experience designing NLP/NLU (IVR or chat) solutions using enterprise frameworks like Lex, Rasa, or Dialogflow.
• Must have 2+ years of coding experience with REST APIs and integrating multiple contact center platforms.
• Ability to work effectively within the USA.

Nice to have

• Professional-level AWS certifications (Solutions Architect, DevOps Engineer).
• Experience with automation tools such as Python and Terraform.
• Knowledge of security and compliance standards including HIPAA and GDPR.
• Experience incorporating generative AI into voice or chat bots.

Culture & Benefits

• Comprehensive health insurance including medical, dental, and vision coverage.
• Retirement savings through 401(k) matching.
• Work-life harmony focus with flexible working culture.
• Paid time off and parental leave policies.
• Access to mentorship programs and continuous career development resources.
• Inclusive team culture with active employee-led affinity groups.