Support Agent (Fintech)

TL;DR

Support Agent (Fintech): Providing information support to business customers by explaining complex crypto payment solutions with an accent on product expertise and customer success principles. Focus on addressing complex issues, collaborating with product teams, and maintaining comprehensive knowledge base documentation.

Location: Remote

Company

hirify.global provides crypto payment solutions and services for business customers.

What you will do

• Provide expert information support to B2B customers and find effective solutions for their inquiries.
• Explain complex technical concepts in simple language without distorting the essence.
• Collaborate with development and product teams to resolve complex customer issues.
• Identify pain points and create feature requests based on customer interactions.
• Develop and maintain internal knowledge bases and Help Center articles to ensure consistency.
• Comply with KPI metrics and support Customer Success principles.

Requirements

• Minimum 1 year of experience in B2B Customer Service.
• Understanding of financial services, trading, and cryptocurrency payment instruments.
• Fluency in English and Russian required.
• Strong written communication skills for managing chats and technical documentation.
• Analytical mindset with the ability to work with support data and identify recurring issues.
• Attention to detail when handling financial or transactional queries.

Nice to have

• Experience in fintech, payments, or the cryptocurrency industry.

Culture & Benefits

• Remote work environment.
• Work schedule: 5 days per week with rotating morning and evening shifts.
• MacBook provided for work.
• Flexible holiday schedule.
• Quarterly performance-based bonus after probation.