Customer Support Agent (Simplified Chinese Speaking)

TL;DR

Customer Support Agent: Managing and responding to customer support tickets with a focus on first-call resolution and troubleshooting. Focus on utilizing critical thinking skills to make sound judgments and coordinating internally with other teams to provide feedback and resolve issues.

Location: Must work a hybrid schedule, two in-office days per week in Bellevue, WA

Salary: $23.00 to $25.50 USD/hour

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business.

What you will do

• Deliver world-class customer service by following established departmental policies, processes, and standards.
• Manage and respond to customer support tickets submitted by customers within the established SLA.
• Follow established troubleshooting procedures, including the use of appropriate resources and desktop tools to diagnose problems.
• Coordinate internally with other teams as needed to provide feedback, identify/report trends, and help resolve issues.
• Respond to customer help requests escalated from Tier 2 Agents and address customer needs, complaints, and other issues.
• Be a champion of hirify.global’s core values.

Requirements

• One year or more of customer service experience or equivalent required.
• Associates degree or equivalent or relevant experience. Bachelor’s degree preferred.
• Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
• Excellent verbal and written communication skills.
• Written fluency in English and Simplified Chinese language.
• Ability to maintain client productivity standards.

Nice to have

• Knowledge of Accounts tickets.
• Ability to troubleshoot Accounts ticket issues independently and as a collective.

Culture & Benefits

• Competitive pay that reflects the value of team members.