Software Support Specialist

TL;DR

Software Support Specialist: Providing Level 2/3 support for proprietary software used globally, focusing on investigating and resolving software issues, bug documentation, and customer advisement. Focus on troubleshooting, software configuration, and collaboration with engineering teams to ensure high-quality service delivery.

Location: Hybrid in Dundee, United Kingdom

Company

hirify.global is a global leader in expanding financial access with 20,000 employees optimizing branch and self-service solutions for financial institutions and retailers worldwide.

What you will do

• Investigate and resolve moderately complex software issues.
• Identify, confirm, and document product bugs.
• Reproduce customer-reported issues in test environments.
• Advise customers on product usage and best practices.
• Assist with software configuration and optimization.
• Collaborate with cross-functional teams to drive issue resolution.

Requirements

• Location: Hybrid work in Dundee, United Kingdom
• Bachelor's degree in computer science or related field.
• 2-4 years of related experience.
• Strong analytical, problem-solving, and communication skills.
• Process-oriented mindset with attention to detail.
• Understanding of software systems and troubleshooting methodologies.

Nice to have

• Experience with ATM/ITM operations and technologies.
• Knowledge of client/server and Microsoft Windows technologies.

Culture & Benefits

• Work with cutting-edge proprietary software used worldwide.
• Supportive, growth-oriented team environment.
• Structured onboarding, ongoing training, and career development.
• Opportunity to make a real impact by helping customers succeed.