Senior Settlements Analyst (Fintech)

TL;DR

Senior Settlements Analyst (Fintech): Managing payment operations and team performance within a global brokerage with an accent on SLA adherence, cross-border transaction resolution, and process optimization. Focus on driving operational efficiency, leading team members, and collaborating with cross-functional stakeholders to streamline financial workflows.

Location: Must have appropriate rights and documentation for employment in Singapore.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange and CFDs, utilizing advanced trading technology to serve clients ranging from beginners to institutional traders.

What you will do

• Lead the team to ensure operational excellence and SLA adherence while managing workload distribution.
• Act as the primary escalation point for complex or high-priority payment issues.
• Monitor individual and team performance standards and report key operational metrics to management.
• Develop staff competencies and drive new initiatives to enhance process efficiency.
• Collaborate with Customer Support and Sales departments to resolve issues and streamline workflows.
• Develop and execute departmental plans to strengthen core operational capabilities.

Requirements

• Minimum 5 years of experience in payments, preferably in the forex or fintech industry.
• 1–2 years of supervisory or team lead experience.
• Must have the appropriate rights and documentation for employment in Singapore.
• Must be willing to work night shifts (11:00 PM – 8:00 AM).
• Strong understanding of payment systems and cross-border transactions.
• Demonstrated team leadership and people management skills.

Culture & Benefits

• 20 days of annual leave per year.
• 5 paid study leave days and 1 paid volunteer day per year.
• Health and Dental Insurance coverage for self and dependents.
• Extensive professional training, certifications, and soft skills development programs.

Hiring process

• Talent Acquisition Interview (45 minutes)
• Hiring Manager Interview (60 minutes)
• Final Interview (45 minutes)