Analyst (Fintech)

TL;DR

Analyst (Fintech): Managing client service functions for Transaction Banking product offerings including deposits, escrow, virtual integrated accounts, and global payments with an accent on client service excellence and risk management. Focus on handling escalated client inquiries and strategic client relationships.

Location: Singapore

Company

hirify.global is a leading global investment banking, securities and investment management firm founded in 1869.

What you will do

• Assist in leading the local Client Services Team as part of the Global Transaction Banking Operations team.
• Deliver client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
• Support our new Client Service functions globally and help establish, develop, monitor, and manage the client service architecture.
• Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients.
• Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.

Requirements

• Bachelor’s degree.
• Minimum 1 year of relevant experience.
• Experience managing, growing and developing Client Service teams in Transaction Banking, Payment Processing or FX Middle Office.
• Strong Interpersonal skills and Leadership skills.
• Proficient in direction and oversight of functions with a focus on client support and risk management.
• Excellent communication skills (written and verbal).

Nice to have

• Ability to effectively manage Global Stakeholders.
• Candidate must be proactive, enthusiastic and team oriented.
• Ability to remain composed under pressure.
• Ability to prioritize and make decisions in a fast-paced environment.
• Strong technical knowledge of domestic and cross-border payment instruments.

Culture & Benefits

• Committed to fostering and advancing diversity and inclusion.
• Training and development opportunities and firmwide networks.
• Benefits, wellness and personal finance offerings and mindfulness programs.