Technical Success Manager (SaaS)

TL;DR

Technical Success Manager (SaaS): Managing technical relationships with enterprise customers to drive platform adoption and value realization with an accent on technical implementation and customer success strategies. Focus on guiding onboarding, monitoring usage metrics, and advocating for customer needs within the engineering organization.

Location: Must be based in Melbourne, Australia. Visa sponsorship is not available for this role.

Company

hirify.global is a global observability platform provider helping businesses monitor, optimize, and scale complex digital systems.

What you will do

• Guide customers through the onboarding process to ensure successful platform adoption and committed usage levels.
• Lead personalized training sessions and create educational resources to empower users.
• Design and execute mutual activity plans with clear milestones tied to specific customer outcomes.
• Provide insights based on data analytics to contribute to business reviews and identify growth opportunities.
• Collaborate with account executives to mitigate churn risks and advocate for technical stakeholders.
• Support business case development and communicate the ROI of platform solutions to decision-makers.

Requirements

• Technical expertise in Kubernetes, Cloud environments (AWS, Azure, or GCP), or observability platforms.
• Proven experience in customer-facing technical roles like Solutions Engineering, Technical Support, or Technical Account Management.
• Strong proficiency in at least one programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting.
• Exceptional communication skills with the ability to explain complex technical concepts to non-technical audiences.
• Demonstrated ability to build relationships with technical stakeholders and translate business requirements into actionable plans.
• Must have existing work authorization for Australia as visa sponsorship is not provided.

Nice to have

• Experience with sales frameworks like MEDDPICC.
• Previous experience in the SaaS sector.

Culture & Benefits

• Flexible workforce model allowing for fully office-based, hybrid, or remote work arrangements.
• Commitment to a diverse, welcoming, and inclusive work environment.
• Focus on continuous learning and professional development.
• Supportive culture that values authenticity and unique career paths.