E-Commerce Operations And Marketing Support Assistant (E-Commerce)

TL;DR

E-Commerce Operations and Marketing Support Assistant (E-Commerce): Managing backend operations and customer-facing communications for a growing online brand with an accent on customer inquiries, SEO, and social media marketing initiatives. Focus on maintaining customer satisfaction, managing operational tasks within Shopify, and keeping the business owner informed of important issues requiring attention.

Location: Flexible during business hours in Perth, Australia

Company

hirify.global provides offshore staffing solutions.

What you will do

• Monitor and manage social media inboxes, comments, and Outlook email communications.
• Respond to customer inquiries in a timely, professional, and brand-aligned manner.
• Process refunds, returns, and order adjustments in accordance with company policies.
• Assist with SEO-related activities to improve the brand’s online visibility.
• Organize and maintain backend systems such as Dropbox files, business documents, and operational records.

Requirements

• Proven experience in e-commerce support, customer service, or digital operations.
• Experience working with Shopify or similar e-commerce platforms.
• Strong written communication skills for customer engagement and inbox management.
• Ability to work independently and proactively in a remote environment.
• Strong organizational skills and attention to operational detail.

Nice to have

• Understanding of SEO fundamentals and digital marketing principles.
• Experience managing social media engagement and community management.
• Familiarity with inventory awareness and order fulfillment coordination.
• Experience supporting small business owners or e-commerce entrepreneurs.

Culture & Benefits

• Full Time (35 hours or more per week).
• Monday – Friday Schedule.
• Flexible during business hours.