Senior Supplier Success Professional (Customer Support)

TL;DR

Senior Supplier Success Professional (Customer Support): Manage supplier compliance information and support high-value clients using Connect and Salesforce platforms with an accent on compliance accuracy and client onboarding. Focus on handling escalations, mentoring, and delivering world-class customer service in a hybrid work environment.

Location: Hybrid schedule in Calgary, Alberta, Canada (Tues-Thur in office, Mon/Fri remote)

Salary: $21.00 CAD per hour

Company

hirify.global is a software company specializing in supplier compliance and risk management solutions.

What you will do

• Respond professionally to customer service needs via multiple channels including phone, chat, email, and SMS.
• Manage supplier compliance documentation and ensure accuracy using Connect and Salesforce platforms.
• Support high-value clients with compliance-focused campaigns and new client onboarding.
• Handle customer escalations and service recovery efforts.
• Serve as a subject matter expert and mentor team members.
• Collaborate with third parties on behalf of suppliers to collect compliance information.

Requirements

• Location: Must work hybrid in Calgary office (Tues-Thur onsite, Mon/Fri remote)
• Start date: April 7, 2026, with 100% attendance for 8 weeks of training
• Extensive knowledge of client compliance requirements including Insurance, OSHA, MSHA, Safety Manual.
• Experience with Connect and Salesforce platforms.
• Strong communication skills for customer and supplier interactions.

Culture & Benefits

• Hybrid work schedule balancing office presence and remote work.
• Structured training program with full attendance required initially.
• Opportunity to work with high-value clients and develop expertise in compliance management.