Analyst, Trust & Safety (T&S) Operations (Gamedev)

TL;DR

Analyst, Trust & Safety (T&S) Operations (Gamedev): Enforcing Niantic policy by identifying and addressing policy violations, including those related to third-party services. Focus on collaborating with global teams and cross-functional partners to develop and implement shared goals, ensuring compliance with regulations, and safeguarding minors as top priorities.

Location: JP - Tokyo, Japan

Company

hirify.global is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences.

What you will do

• Assist the moderation team in daily operations, helping ensure processes run smoothly and efficiently while adhering to established policies and SLAs.
• Take charge of executive blocking issues and incident responses, contributing to investigations of cases and assisting in detailing findings and actions taken.
• Help our vendor management team with day-to-day tasks by offering mentorship on complex cases and ensuring consistent decision-making through quality checks.
• Partner and collaborate effectively with globally dispersed teams on projects, initiatives, and incident management.
• Track and analyze important metrics such as volumes, SLAs, QC scores, and other key operational metrics to identify trends, uncover opportunities, and evaluate policy enforcement efficiency.
• Demonstrate strong understanding and responsible use of AI tools to automate repetitive workflows, enhance documentation quality, and improve internal tools and reporting processes, while maintaining sound judgment, data privacy standards, and strict policy alignment.

Requirements

• Bachelor's degree in a relevant field or equivalent experience
• Experience: 1-3 years of experience in Trust and Safety, with a strong background in content moderation, incident response, and investigations.
• Extensive experience and in-depth understanding of child safety principles, policies, and standard processes in online environments. Ensuring compliance with regulations and safeguarding minors are top priorities.
• Bilingual in Japanese and English (minimum Business Level for each).
• Familiarity with data privacy regulations and compliance requirements.
• Proven experience in managing outsourced operations

Nice to have

• You have a passion for games
• You love being involved with technology

Culture & Benefits

• hirify.global creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry.
• Believes that video games can be a force for good creating meaningful connections, vibrant communities, and making life better through play.
• hirify.global has global operations and partners across four continents in more than a dozen countries worldwide.