Client Support Analyst (Fintech)

TL;DR

Client Support Analyst (Fintech): Providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution with an accent on data trends and working closely with data vendor to suggest and implement quality improvements. Focus on direct client engagement and providing outstanding customer service for a global client base.

Location: Hybrid work model setup (at least 2 in office days per week) in the hirify.global office at Bonifacio Global City, Taguig, Philippines. Must be amenable to working night shift (8am - 5pm US Pacific Time/11PM - 8AM GMT+8) throughout the work week.

Company

hirify.global is a global tech leader committed to breaking down barriers to inclusive prosperity, centralizing data, analytics, and market intelligence.

What you will do

• Provide reactive support for a wide variety of data queries, ensuring timely and accurate resolution
• Participate in ad-hoc projects supporting client needs and internal team initiatives
• Identify data trends and working closely with data vendor to suggest and implement quality improvements
• Work closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base
• Document and track all client interactions in hirify.global's CRM system
• With increased experience, direct client engagement will become part of the role

Requirements

• A strong desire to build client relationship skills and progress in the Client Success organization
• A Bachelor’s degree in Business Administration, Economics or other related fields
• At least two years of experience in a shared services organization - preferably with combined content management and client service experience
• Familiarity/understanding of the Capital Markets
• Excellent communication skills in English, both oral and written
• Strong attention to detail while managing multiple concurrent tasks
• Ability to work independently in a fast-paced environment
• Positive attitude and deep customer service orientation – fundamentals include being friendly, engaging, professional, reliable, responsive, and proactive
• Must be amenable to working night shift (8am - 5pm US Pacific Time/11PM - 8AM GMT+8) throughout the work week and at least twice per week in the hirify.global office at Bonifacio Global City, Taguig

Culture & Benefits

• Autonomous but fast-paced work environment
• HMO coverage for you and your dependents
• Employee stock purchase plan
• Equity grant
• Retirement plan
• Annual bonus
• Free counseling sessions
• Subscription to e-learning platforms, fitness, wellness and more