Consultant, Journal Publisher (Edtech)

TL;DR

Consultant, Journal Publisher (Edtech): Supporting academic institutions through the initial onboarding of Digital Commons and provide ongoing customer support and training to help customers maximize the use and benefits of products/services with an accent on setup, launch, and support of academic journals and adjacent scholarship. Focus on providing support during local business hours in both fluent Arabic and English.

Location: Based in or near Cairo

Company

hirify.global is an equal opportunity employer.

What you will do

• Guide clients with building Digital Commons repositories and publications.
• Collaborate with university faculty and librarians to launch new projects, guide them in publishing best practices, and troubleshoot problems.
• Forge strong professional relationships with clients and provide timely advice on issues affecting digital libraries and academic publishing.
• Train clients remotely to use and customize templated systems.
• Provide clients with support for all their repository and publishing needs.
• Provide general assistance to the team, including filing feature requests, product testing, and content uploading.

Requirements

• Fluent in English and Arabic; nuanced written, verbal, and aural comprehension.
• Excellent communication skills.
• High attention to quality and detail.
• Comfortable creating slide decks and professional written content.
• Experience managing multiple projects to completion, on time, and according to protocols.
• Bachelor’s degree or higher (highly preferred).

Nice to have

• Experience using Editorial Manager or Digital Commons.
• Familiarity with XML and working with APIs.
• Familiarity with academic publishing, library sciences, and university culture.
• Knowledge of a third language.

Culture & Benefits

• Equal opportunity employer.
• Benefits specific to your location.
• Committed to providing a fair and accessible hiring process.