Customer Support Specialist (Medtech)

TL;DR

Customer Support Specialist (Medtech): Delivering high-quality, patient-centric support for a global telehealth platform with an accent on empathetic problem-solving and cross-functional collaboration. Focus on managing patient interactions across chat, email, and voice channels while optimizing support operations to scale clinical care.

Location: Must be based in or able to commute to Manila, Philippines (Hybrid role).

Company

hirify.global is a fast-growing digital healthcare company building evidence-based weight management and preventative care programs on a global scale.

What you will do

• Take ownership of patient issues, ensuring swift and empathetic resolution across email, chat, and phone channels.
• Coordinate seamlessly with doctors, pharmacies, and delivery partners to ensure high-quality patient outcomes.
• Meet and exceed performance metrics including CSAT, ticket volume, and average handling time.
• Identify operational inefficiencies and proactively implement process improvements or automation solutions.
• Monitor and escalate recurring patterns in patient feedback to improve overall service quality.

Requirements

• 2+ years of experience in customer support, telehealth, or high-volume problem-solving roles.
• Strong written and verbal English communication skills.
• Proficiency in Mac OS and Google Suite is mandatory.
• Proven ability to anticipate patient needs and take proactive action.
• Passion for healthcare, wellness, or allied services.

Culture & Benefits

• Comprehensive health coverage including support for up to 2 dependents.
• Access to learning budgets, certifications, and global mentorship programs.
• Competitive local remuneration package with 13th-month pay and statutory benefits.
• Flexible hybrid work arrangement with a focus on wellness and balance.
• Active social culture with team dinners, office events, and global knowledge-sharing.