Support Manager

TL;DR

Support Manager: Leading the APAC support team by balancing strategic operational oversight with deep platform expertise to drive top-tier service. Focus on mentoring direct reports, optimizing support workflows, and managing team coverage to ensure high-performance service delivery.

Location: Must be based in Sydney or within commuting distance of the office. Role requires 3 days in the office per week.

Salary: $75,000 - $115,000 AUD

Company

A global sports technology company providing tools for coaches and athletes to capture and analyze video data.

What you will do

• Lead and mentor the APAC support team through biweekly 1-1 meetings.
• Identify staff strengths and provide active professional development guidance.
• Manage team schedules to ensure optimal coverage across all support channels.
• Drive operational excellence and maintain alignment with global support initiatives.
• Oversee the end-to-end onboarding process for new team members.
• Collaborate with global managers to improve internal workflows and customer experience.

Requirements

• Must be located in Sydney, Australia (commuting distance required).
• Minimum 1+ years of management experience in a customer service or support role.
• Strong people-focused leadership skills with a passion for coaching.
• Operational mindset with experience navigating workforce scheduling and metrics.
• Technical proficiency with the hirify.global and Sportscode product suite.

Culture & Benefits

• Flexible work environment with a hybrid office policy.
• Support for work-life harmony, including flexible vacation and meeting-free days.
• Dedicated investment in employee office spaces and hardware.
• Comprehensive health and wellbeing support, including an Employee Assistance Program.
• Career growth resources and opportunities for professional development.
• Retirement contribution matching.