CX AI Chatbot & Knowledge Manager (AI)

TL;DR

CX AI Chatbot & Knowledge Manager (AI): Managing and optimizing AI-driven chatbot operations and knowledge ecosystems to scale self-service support with an accent on chatbot flow design, intent management, and content governance. Focus on building scalable customer experiences, improving automation performance, and bridging the gap between product knowledge and AI support logic.

Location: Hybrid (Israel)

Company

hirify.global is a global HR platform serving over 5,000 multinational companies, built for collaborative, data-driven work environments.

What you will do

• Configure, maintain, and optimize AI-driven chatbot flows, intents, and data sources.
• Review conversation metrics to identify gaps, fallback patterns, and improvement opportunities.
• Govern the knowledge structure across Help Center and internal documentation to ensure synchronization with AI layers.
• Analyze support ticket trends to identify content gaps and translate insights into actionable product improvements.
• Collaborate with cross-functional teams including CX and Product enablement to maintain information accuracy.
• Contribute to broader CX Delivery initiatives such as workflow automation and operational scaling.

Requirements

• 2+ years of experience in CX, Support Operations, or Knowledge Management.
• Hands-on experience with chatbot management tools (e.g., Zendesk, Ultimate).
• Strong analytical skills with an ability to translate data into actionable insights.
• Experience managing structured knowledge bases and taxonomy.
• English language proficiency required for verbal and written communication.
• Organized, detail-oriented mindset with a focus on governance and process scalability.

Nice to have

• Passion for AI and automation technologies.
• Experience working in a fast-paced, global SaaS environment.

Culture & Benefits

• Hybrid working model from day one with home office setup allowance.
• Competitive compensation and pre-IPO equity options.
• Temporary remote work flexibility from anywhere in the world for up to 2 months per year.
• Company-wide quarterly long weekends and birthday leave.
• Professional growth opportunities including a pension scheme and social impact volunteering days.
• Dog-friendly office with catered lunches and team social events.