Customer Service Advisor (Technical)

TL;DR

Customer Service Advisor (Technical): Providing phone-based support to customers regarding broadband and technical queries with an accent on resolving issues with connectivity and router configuration. Focus on building strong relationships, providing clear technical guidance, and maintaining a helpful, calm demeanor to ensure high customer satisfaction.

Location: Must be based in or able to commute to Sheffield, United Kingdom

Salary: £25,087

Company

hirify.global is a UK-based broadband and telecommunications provider dedicated to delivering reliable services and expert technical support to its customers.

What you will do

• Handle incoming technical broadband queries via telephone
• Troubleshoot and resolve router and internet connectivity issues
• Manage customer cases from initial contact through to resolution
• Build positive relationships with customers while providing clear explanations
• Collaborate with internal teams to ensure quality service delivery

Requirements

• Must be located in or able to commute to Sheffield, UK
• Strong communication and interpersonal skills
• Natural ability to solve problems and remain calm under pressure
• Ability to take ownership of customer queries
• Willingness to learn and undergo technical training

Culture & Benefits

• Starting salary of £25,087 with additional incentives and bonuses
• Access to 24/7 online GP services for staff and immediate family
• Enhanced family leave policies including equalized maternity/paternity support
• Generous discounts on BT, EE, and hirify.global products
• Flexible working options including self-scheduled breaks
• Support for career development and internal progression