Senior Client Success Manager (Fintech)

TL;DR

Senior Client Success Manager (Fintech): Managing and nurturing high-value wealth management relationships in the Middle East with an accent on driving platform adoption, long-term retention, and client strategic success. Focus on leading onboarding processes, surfacing regional product requirements, and shaping the local service model for a growing EMEA market.

Location: Must be based in Dubai, UAE

Company

hirify.global is a global data and AI platform empowering investment professionals by unifying portfolio, market, and client data into actionable intelligence.

What you will do

• Develop deep expertise in the platform to drive client workflows and strategic goals.
• Build and execute tailored success plans to maximize product expansion and adoption.
• Lead regular strategic business reviews to keep clients informed on roadmap and platform capabilities.
• Partner with Account Managers and Product Specialists to identify cross-sell and integration opportunities.
• Advocate for regional product feedback and feature needs within internal product and engineering teams.
• Design and implement scalable client success processes for the Dubai and broader EMEA region.

Requirements

• 7+ years of experience in financial services, fintech, or SaaS.
• Deep understanding of the Middle East investment and wealth management landscape.
• Proven track record in client-facing roles such as Client Success, Relationship Management, or Implementation.
• Ability to engage senior stakeholders and influence across teams.
• Strong analytical mindset for distilling complex problems into clear action plans.
• Willingness to travel within the region as client needs dictate.

Culture & Benefits

• Collaborative and mission-driven environment focused on delivering exceptional client value.
• Emphasis on transparency, growth mindset, and continuous learning.
• Commitment to diversity, inclusion, and a welcoming workplace.
• Emphasis on ownership and bold, unconstrained problem solving.