Customer Service Agent

TL;DR

Customer Service Agent: Providing empathetic and detailed customer support via email, live chat, and phone for hirify.global's fintech payment platform with an accent on troubleshooting and clear communication. Focus on managing complex inquiries, collaborating with product teams, and delivering excellent customer experiences within Colombia.

Location: Must be based in Bogota, Colombia and work remotely from within the country

Salary: 3,000,000 COP monthly plus performance bonus

Company

hirify.global is a fintech company revolutionizing shopping with interest-free installment plans, blending technology and retail to empower consumers and merchants.

What you will do

• Provide clear, prompt, and empathetic customer support via email, live chat, and phone
• Troubleshoot and resolve basic to complex customer inquiries
• Collaborate with product and development teams by providing customer feedback
• Act as a customer advocate to suggest improvements in products and processes
• Build trust and support within the customer service team

Requirements

• Must be located in Bogota, Colombia and work remotely from there
• Fluent in written and spoken English and Spanish
• 3+ years of customer support experience in fast-paced environments
• Excellent communication and interpersonal skills
• Experience with email, phone, and live chat support, preferably with software products
• Bachelor’s degree or equivalent experience

Nice to have

• Experience with Zendesk, LiveAgent, or Jira
• Knowledge of a third language

Culture & Benefits

• Remote work from Bogota with fixed Central Standard Time shift
• Competitive salary with performance bonus
• Additional benefits after four months
• 3-4 weeks of training with full availability required initially
• Supportive and high-standard work culture valuing integrity and innovation