Customer Service Agent (Fintech)

TL;DR

Customer Service Agent (Fintech): Providing empathetic and detailed support to consumers, troubleshooting complex inquiries via various channels, and advocating for customer needs. Focus on understanding customer usage patterns, providing feedback to product/development teams, and actively seeking solutions to enhance customer experience.

Location: Remote, must work from Bogota, Colombia

Salary: $3,000,000 COP monthly

Company

hirify.global is a fintech company revolutionizing the shopping experience with interest-free installment plans and cutting-edge technology.

What you will do

• Provide clear, prompt, empathetic, and customer-oriented support.
• Troubleshoot and resolve basic to complex inquiries via email, live chat, and phone.
• Build trust with the customer support team.
• Gather customer feedback to inform Product and Development teams.
• Act as a customer advocate, identifying and reporting product/process improvements.
• Actively seek solutions and communicate trends to leadership.

Requirements

• Fluent in written and spoken English and Spanish.
• 3+ years of customer support experience.
• Proven success in a fast-paced support environment.
• Exceptional verbal and written communication skills.
• Ability to efficiently manage multiple tasks.
• Must work from Bogota, Colombia, and cannot work outside the country.

Nice to have

• Zendesk, LiveAgent, or Jira experience.
• Bachelor’s degree or equivalent education/experience.

Culture & Benefits

• Competitive salary and performance bonus (15%-25%).
• 20 vacation days per year.
• Medicina Prepagada, Streaming platform, Gym membership.
• Remote, work-from-home role.
• Emphasis on high standards, innovation, action, trust, and commitment.