Security Support Engineer (Cybersecurity)

TL;DR

Security Support Engineer (Cybersecurity): Providing advanced technical support and troubleshooting for identity security and PKI solutions with an accent on complex enterprise environments. Focus on resolving high-level technical issues, collaborating with product teams, and ensuring customer success through proactive communication and expert product knowledge.

Location: Must be based in the United States (Hybrid)

Salary: $91,000 – $108,000/year

Company

hirify.global is a global leader in identity security, protecting human and machine identities through an AI-powered platform to reduce operational and security risks.

What you will do

• Provide expert technical support for Machine Identity Security products to worldwide enterprise customers.
• Assist in designing technical solutions and performing product installations in complex client environments.
• Collaborate closely with the Sales team to ensure cohesive product and service delivery.
• Document customer interactions, issues, and troubleshooting steps in the CRM system.
• Work cross-functionally with QA and engineering teams to resolve complex product issues.
• Develop and deliver technical product training and contribute to the knowledge base.

Requirements

• Must be based in the United States.
• At least 5-7 years of experience in Technical Support for software companies.
• 3+ years of experience in a consultancy or advisory role within a SaaS or security vendor.
• Deep understanding of PKI, cryptography, and securing internet applications.
• Experience with directory technologies like LDAP/Active Directory and database management (MS SQL/MySQL).
• Must be eligible to work in the US without sponsorship.
• Comfortable with rotating on-call duties including weekends and early/late hours.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Financial benefits packages.
• Exposure to global enterprise clients and leading IT security technologies.
• Opportunity for career progression within a market-leading security firm.