Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Driving strategic platform adoption and workflow transformation for enterprise customers with an accent on AI-driven delivery and complex integration strategies. Focus on optimizing business workflows, architecting solutions using REST APIs/WebSDK, and managing large-scale organizational change to embed innovation.

Location: Must be based in Europe (EMEA region)

Company

hirify.global is a visual collaboration platform that serves over 100M users and 250,000 companies, enabling distributed teams to brainstorm, design, and innovate.

What you will do

• Redesign and optimize AI-driven business workflows to transform customer innovation cycles.
• Support enterprise customers in integrating hirify.global via REST APIs, WebSDK, and MCP.
• Own the technical health of accounts by monitoring platform engagement and deepening adoption.
• Coach internal champions and Centers of Excellence to scale hirify.global usage across large organizations.
• Partner with Customer Success Managers to deliver data-backed Quarterly Business Reviews.
• Act as the primary technical partner, proactively shaping and anticipating customer needs.

Requirements

• 5+ years in consulting, technical account management, or forward-deployed engineering.
• Hands-on experience with AI tools, prompt engineering, and agentic workflows.
• Technical fluency in APIs, integrations, and enterprise IT ecosystem architectures.
• Proven track record of driving platform adoption and change management at scale.
• Experience using platform analytics to facilitate executive-level strategy workshops.
• Proactive mindset with the ability to define and drive outcomes independently.

Culture & Benefits

• Global benefits package including equity and wellbeing support.
• Annual Learning & Development stipend to support professional growth.
• Flexible work arrangements with WFH equipment allowance.
• Diverse, collaborative environment focused on inclusivity and belonging.
• Opportunities to work with a global team in a rapidly scaling product organization.