Application Support Specialist (Jira)

TL;DR

Application Support Specialist (Jira/Atlassian): Managing and optimizing enterprise-wide Atlassian ecosystems with an accent on workflow automation, system governance, and Jira Service Management configuration. Focus on developing custom reporting, automating complex business processes via webhooks, and ensuring seamless collaboration across global teams.

Location: Manila, Philippines

Company

hirify.global provides enterprise data management solutions and investment intelligence to the global investment community.

What you will do

• Provide quality system administration support for Jira, Jira Service Management, Confluence, and associated integrations.
• Manage project configurations, permissions, custom fields, and complex workflows.
• Configure and test Atlassian plug-ins to enhance platform capabilities and automation.
• Develop advanced JQL queries, dashboards, and automated triggers using Webhooks.
• Collaborate with stakeholders to gather requirements and optimize business processes.
• Maintain technical documentation and ensure a healthy, governed application environment.

Requirements

• 2–4+ years of relevant experience in Atlassian administration.
• Strong experience with Jira Software, Jira Service Management (including Assets), and Confluence.
• Skilled in JSM portal configuration and workflow automation.
• Working knowledge of Agile methodology lifecycle.
• Proven ability to establish process governance and standards.
• Excellent communication and collaborative mindset.

Culture & Benefits

• Comprehensive HMO medical and dental coverage.
• Annual leave entitlement of 20 days.
• Transportation and rice allowances.
• Mental health support through Employee Assistance Programs.
• Life insurance and optional pension plan after regularization.
• Paid volunteer days.