Scale Customer Success Manager (Marketing)

TL;DR

Scale Customer Success Manager (Marketing): Driving adoption, retention, and expansion across a large portfolio of customers using mainly one-to-many and automated engagement models. Focus on delivering value at scale through digital programs, lifecycle campaigns, and data insights.

Location: Fully Remote within Europe

Company

hirify.global is the #1 Influencer Marketing software solution in Europe, used by marketing professionals for managing KOL Marketing campaigns and designed to optimize brand communication strategies.

What you will do

• Manage a high-volume book of business (hundreds of customers).
• Guide customers through onboarding, adoption, and renewal using programmatic and digital engagement.
• Monitor customer health, usage patterns, and risk indicators at scale.
• Design, execute, and optimize scaled customer journeys with a mix of tech touch and low-touch actions.
• Reach monthly targets of retention.
• Collaborate with the Sales, Product, and Marketing teams.

Requirements

• You have a proven experience in Customer Management (+3 years) and a first experience managing customers at scale (tech-touch and low-touch actions)
• You have strong analytical skills and comfort with customer data and metrics
• You have excellent written and verbal communication skills
• You have strong soft skills: energetic, enthusiastic, self-motivated, open-minded, organized, proactive and independent
• You are fluent in French and English
• You have a strong attention to details, and are able to identify and anticipate problems
• You love digital marketing, social media and/or influencer marketing

Nice to have

• A third language is a plus

Culture & Benefits

• You can be based anywhere in Europe.
• Full flexibility: full remote work with European hubs and 400+ coworking spaces worldwide.
• Monthly and quarterly highlights in person to get together with other Kolsquarians for great team building events.
• The stability and resources of a profitable group, with the agility of a scale-up.

Hiring process

• Intro call with the Head of CSM
• Case study Interview with VP Client
• Coaching interview with CRO
• Final interview with CEO