Head Of Back Office Operations (Fintech)

TL;DR

Head Of Back Office Operations (Fintech): Ensuring the day-to-day operational engine of hirify.global's back-office is controlled, scalable, and regulator-ready with an accent on CASS reconciliations, client money and assets, and the trading lifecycle. Focus on process design and re-engineering to reduce manual work and operational risk.

Location: Hybrid in London

Company

hirify.global is an award‑winning, industry‑leading investment platform that champions the use of exchange‑traded funds (ETFs).

What you will do

• Own the day-to-day operational engine across hirify.global’s back-office.
• Accountable for outcomes across CASS reconciliations, client money and assets, payments, trading lifecycle, settlement, and corporate actions.
• Act as the escalation point for operational incidents, breaches, and near-misses.
• Lead process design and re-engineering, reducing manual work and operational risk.
• Partner with Product, Engineering, and Data to improve straight-through processing and embed operational change.
• Lead, develop, and retain high-performing operational teams.

Requirements

• Senior operational leadership experience in a fintech or digital investment platform.
• Direct hands-on exposure to CASS and client money / asset controls.
• Strong working knowledge of payments, trading, settlement, and corporate actions.
• Proven ability to design and improve operational processes in a proprietary tech environment.
• Experience leading and developing high-performing operational teams.
• Solid understanding of FCA expectations.

Culture & Benefits

• Impact from day one.
• Room to grow.
• Transparent and open culture.
• Supportive team.
• Remote and flexible work.

Hiring process

• Introductory call with our Talent team.
• Gamified cognitive assessment.
• Competency interview focused on your experience in operational risk and controls.
• Senior leadership interview to explore alignment with our culture, values, and strategic direction.