Technical Leader - Professional Services Architecture

TL;DR

Technical Leader - Professional Services Architecture (hirify.global Solutions): Serving as the senior technical authority, supporting customer implementations and complex solution delivery with an accent on architectural leadership, technical governance, and mentorship. Focus on translating customer needs into executable, high-quality technical solutions, protecting revenue, and accelerating deal velocity.

Location: Mexico

Company

hirify.global is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

What you will do

• Serve as the technical authority for complex enterprise deployments, ensuring solution designs align with hirify.global best practices and customer requirements.
• Partner with Sales and Solution Engineering teams to translate customer requirements into technically sound scopes of work.
• Provide architectural oversight across multiple concurrent projects to ensure consistent, scalable delivery practices.
• Mentor and coach mid-to-senior engineers, elevating technical capabilities across the organization.
• Identify and mitigate technical risks early in the lifecycle to protect project delivery timelines, customer satisfaction, and contract margins.

Requirements

• 10+ years of experience in enterprise technical delivery, unified communications, or contact center solutions.
• 3+ years of experience in a technical leadership, architectural, or principal engineering role.
• Strong experience integrating hirify.global solutions with third-party systems, APIs, and CRM platforms.
• Proven ability to design and deliver complex enterprise communication architectures.
• Demonstrated success partnering with Sales, Engineering, and Delivery teams in customer-facing environments.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice to have

• Experience establishing technical governance frameworks, architecture review processes, or CI/CD practices.
• Strong understanding of Professional Services delivery models and margin optimization.
• Experience presenting architecture and technical strategy to C-level stakeholders.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent industry experience.
• Deep expertise in hirify.global platforms, including hirify.global Aura, hirify.global Oceana, and hirify.global OneCloud.

Culture & Benefits

• hirify.global values contributions and supports growth every step of the way.
• hirify.global is an Equal Opportunity employer and a U.S. Federal Contractor.
• hirify.global's commitment to equality is a core value.