Client Relationship Manager (Fintech)

TL;DR

Client Relationship Manager (Fintech): Managing a portfolio of high-value regulated clients and maintaining strong long-term relationships with an accent on smooth client operations and timely resolution of requests. Focus on strengthening cooperation, expanding the partnership, and contributing to improving service processes.

Location: A modern office in the center of Tallinn

Company

hirify.global is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems.

What you will do

• Manage a portfolio of high-value regulated clients and maintain strong long-term relationships.
• Act as the primary strategic contact for assigned key partners and ensure a consistently high level of service.
• Proactively monitor client performance and satisfaction, identifying potential risks, issues, or growth opportunities.
• Coordinate with internal departments to ensure smooth client operations and timely resolution of requests.
• Identify opportunities to strengthen cooperation and expand the partnership.
• Prepare regular internal reports and updates for management regarding client status, risks, and opportunities.

Requirements

• Proven experience in client relationship management, account management, or customer success roles.
• Significant experience working with B2B clients, preferably in fintech, financial services, or other regulated industries.
• Strong ability to manage high-value or strategically important clients.
• Excellent communication, negotiation, and relationship management skills.
• Strong organizational skills and ability to manage multiple priorities independently.
• Fluency in English; additional languages are considered an advantage.

Culture & Benefits

• Competitive salary.
• Career opportunities.
• Supportive and caring leadership.
• Medical insurance upon the completion of probational period.
• Team building and Company Events.
• Free parking.