Manager Customer Success

TL;DR

Manager Customer Success (Customer Support): Lead a team of Customer Success Managers to drive customer adoption, retention, and growth with an accent on portfolio management, strategic leadership, and customer orchestration. Focus on coaching, cross-functional collaboration, and leveraging AI-powered tools to enhance customer journeys and business outcomes.

Location: Must be based in Arizona, Nevada, California, Washington, or Colorado, USA

Salary: $105,100 - $184,900

Company

hirify.global empowers organizations worldwide with AI-powered customer experience orchestration platforms to drive loyalty, growth, and operational efficiency.

What you will do

• Lead and mentor a team of Customer Success Managers to achieve measurable business outcomes including adoption, retention, and expansion.
• Drive customer success strategy and orchestrate end-to-end customer journeys using AI and automation tools.
• Monitor customer health, risks, and opportunities using CS tools like Gainsight, Tableau, and Salesforce.
• Collaborate with sales, renewals, and partner teams to maximize customer value and retention.
• Standardize and scale customer success practices across the portfolio.

Requirements

• Must be located in Arizona, Nevada, California, Washington, or Colorado, USA.
• Proven leadership experience managing Customer Success teams and driving outcomes.
• Experience with customer success management and portfolio management.
• University degree in business management or related field.
• Strong communication, strategic thinking, and stakeholder collaboration skills.
• Ability to thrive in dynamic, digital-first environments.

Culture & Benefits

• Medical, dental, and vision insurance including telehealth coverage.
• Flexible work schedules with work from home opportunities.
• Development and career growth programs.
• Open Time Off plus 10 paid holidays.
• 401(k) matching program and adoption assistance.
• Fertility treatment support.