Technical Support Section Manager

TL;DR

Technical Support Section Manager: Leading a team of technical support engineers to ensure high-quality resolution of customer issues with an accent on operational excellence and professional development. Focus on managing complex escalations, streamlining support processes, and driving cross-functional collaboration to improve overall customer outcomes.

Location: Must be based in or able to commute to Stuttgart, Germany (Hybrid model).

Company

hirify.global is a global software company bridging the physical and digital worlds to enable industrial digital transformation.

What you will do

• Lead and develop a team of 5–10 Technical Support Engineers to drive performance and engagement.
• Ensure timely resolution of customer technical issues and handle escalations.
• Manage day-to-day operations and execute global support strategies.
• Provide guidance on complex support cases and customer interactions.
• Collaborate cross-functionally to improve support processes and customer outcomes.

Requirements

• Proven leadership experience managing technical or support teams.
• Strong understanding of technical troubleshooting methodologies for complex enterprise applications.
• Customer-focused mindset with a passion for service excellence.
• Ability to manage multiple priorities and escalations in a fast-paced environment.
• Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience.

Culture & Benefits

• Hybrid working model providing flexibility between home and office.
• Collaborative and supportive leadership environment.
• Opportunities for professional growth within a global organization.
• Exposure to cutting-edge technologies and international customer support operations.